MTN is full of ***** be careful people - they just change your debit order date without your knowledge

There is so much ***** going around in MTN at the moment which is a big concern, on the 17th of October MTN decided to let my debit order go off my account and I have had this number for 20 years already and I have NEVER changed my debit order date, I reversed it with my bank as this was not correct. I then went into your store at Irene Mall and the gentlemen there were also not very helpful he said they couldn't do anything I needed to phone 135 which I did sitting with them and your call center also couldn't give any answers about who changed the debit order, we changed it back to the 1st of the month but now they say I am in arrears, and I can't upgrade now because my account is in arrears caused by MTN and not me so how does that work I need to be inconvenienced because someone at MTN did ***** on my account. This morning the 20th of October a whole bunch of messages came through to say thank you for using MTN with a new reference number, so I phoned your 135 line and spoke to the ***** division and they also can't pick up anything and will investigate.

THIS IS PATHETIC, how can a company like MTN have no record of their accounts and how they work? it makes you wonder.