MTN is frustrating and disappointing!!!

My mother bought me a tablet in 2017 and MTN was the service provider. In September 2023 our home got broken and my tablet was ******. We opened a case with SAPS and we needed to blacklist the tablet with MTN however MTN blacklisted wrong IMEI number and they are giving us a run around to correct their mistake. We has been unable to provide us with an ITC number so that we can claim from our insurance. MTN's own website sets how to blacklist a device and how to request for an ITC number for an insured device HOWEVER MTN does not follow its own processes. This incorrect blacklist has resulted in our insurance claim being rejected because we do not have an ITC number even though we provided MTN with the correct IMEI number and our details!!!!! The insurance company also informed us that MTN blacklisted the incorrect IMEI number and not the IMEI number we provided it!!!!

MTN has left us in a difficult situation and the MTN Branch at Menlyn Mall has also waisted our time as the Manager there is the one who assisted us and blacklisted the incorrect IMEI number and now they cannot provide us with an ITC number!!! This is so frustrating and disappointing!!!