1 reviews | Active since Jun 2021
MTN is **********ly registering contracts to my name.
Two contracts have been registered to my name **********ly in June and while I was taken from pillar to post to get MTN to cancel those contracts another one was registered in July. I called MTN, I spoke Princess who was very rude and said that she couldn't help me and gave me another number to call. Calling that number I ended up transferred to the Mondi group and they advised that they didn't initiate the contract but it was initiated by someone working at MTN showing as malaza_t on the system and all 3 contracts registered in my name were processed by the same person. When I called MTN 135 again the lady I spoke was able to tell me that all contracts were being processed at MTN Greenstone and as I spoke to her I was at home while the 3rd contracts was processed. She put me on hold saying that she's calling the store. After a short while she came back to asking for my number which she already had on the system and said that she'll call me back she's still speaking to the store manager. She never got back to me. Calling 135 you don't get answers, sending emails to their customer service email address is pointless as they don't address queries and when sending an email to their ***** department I an auto response advising to call 135. I'm supposedly to pay MTN R299 monthly but with the 2 June contracts now invoiced to me the amount has gone to R2252.17 and when I'm invoiced again this month it will include the 3rd contracts. I am expected to pay for all those contracts while they take forever to resolve the issue on their side. I have sent them a certified copy of my ID and a letter they asked for twice already and copied ICASA on those email but still not getting any joy from MTN. I don't know what to do but to block their debits from my back as I can't wait another month for them to sort the issue out and another 6 months to refund my money. Their debit order will affect my other debit order as I Won't afford to pay other things once their debit order runs. This will also affect my credit score but since I'm not getting any joy from MTN that will be my last report.
