1 reviews | Active since Apr 2015
MTN IS **********LY DEDUCTING money 9 MONTHS after top-up contract ended. No help from their 808 number or their Branches. WORST SERVICE EVER!!!
<p>MTN is deducting money from my bank account even though my number was migrated to prepaid 9 months ago. They still have not responded to my emails or previous Hellopeter complaint. Their branches wont help me either. So I have to continue to pay for services I did not subscribe to because MTN WON'T HELP ME. </p> <p> </p> <p>Today another debit order went through from MTN SP. Who gets billed and has money deducted from their bank account while being on the Prepaid Plan? </p> <p> </p> <p>MTN Please do not respond to me with your generic response because it really is irritating. If you are going to respond to this complaint, explain why you are *****ing money from me instead of promising to get back to me because I know you won't do that.</p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we tried contacting you on the number you provided us with on the review information unfortunately the number is on voicemail lite. May you please provide us with the MTN Account number or Id number on the review information space so that we can be able access the account. We are unable to access details with the prepaid number you provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we tried contacting you on the number you provided us with on the review information unfortunately the number is on voicemail lite. May you please provide us with the MTN Account number or Id number on the review information space so that we can be able access the account. We are unable to access details with the prepaid number you provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: **********
