AM
Amos M
1 reviews | Active since Mar 2009
26 Mar 2019, 17:01
MTN is *****
Utterly disgusted. Today I received an SMS stating that i subscribed to gamer+ for R3/day. I immediately contacted MTN about it and the lady I spoke to didn't care to hear about my story but that I was not the owner of the contract. Firstly I didn't subscribe to any content, MTN is running a ****. They are a *****. This is disgusting. Why activate content I didn't subscribe to? **** man!!!
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MTN South Africa's replyOfficial
27 Mar 2019, 07:55Good day Amos
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised that we are unable to transact on account without authorization from the owner of the account, this is due to the POPI act. Please note that you can cancel the subscription by using *156# , select “more” and option 12 to unsubscribe. Should you still require further assistance, please ask the owner of the contract to call 135.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised that we are unable to transact on account without authorization from the owner of the account, this is due to the POPI act. Please note that you can cancel the subscription by using *156# , select “more” and option 12 to unsubscribe. Should you still require further assistance, please ask the owner of the contract to call 135.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply27 Mar 2019, 07:55
Official
Good day Amos
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised that we are unable to transact on account without authorization from the owner of the account, this is due to the POPI act. Please note that you can cancel the subscription by using *156# , select “more” and option 12 to unsubscribe. Should you still require further assistance, please ask the owner of the contract to call 135.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Please be advised that we are unable to transact on account without authorization from the owner of the account, this is due to the POPI act. Please note that you can cancel the subscription by using *156# , select “more” and option 12 to unsubscribe. Should you still require further assistance, please ask the owner of the contract to call 135.
Warm regards, Jessica John Complaints Management Team
Best regards,