WJvV
Wynand Janse van Vuuren

1 reviews | Active since Nov 2018

08 Nov 2018, 13:12

MTN is *****

Horrible, So it all started with a single case of *****, the ********** accounts was opened in JHB, it took MTN about 3 to 4 months to sort this out, about 2 weeks later I received a call from the guy who was helping me instore (very good service from Calvin @MTN bethlehem) asking me how many numbers I have, I said only one and he informed me that 2 new number was added on my name without my consent, this was sorted out in about 3 weeks this time, a month later I went to MTN to pay my account, to my surprise it was clear with no balance, a debit order went off with a ridiculous amount, 3 new ********** number added on my account for the 3rd time! This is crazy and something should be done. I want the money that was debited without my consent back into my account! I am very unhappy and this has become a massive inconvenience!

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Nov 2018, 12:47
Official
Good day 

Thank you for the post and sorry for the inconvenience caused. I will escalate your query to the ***** department to investigate and resolve. I will communicate to you via email with further details. 

Warm Regards
Zenetta Portia Viljoen
Complaints Management Team

Best regards,