MTN is first in line when you say poor customer service

Never ever accept any offer though MTN. I was phoned and sold a uncapped wifi router deal. After confirming with the consultant 3times if she is sure the device will work on the farm where i stay she confirmed each time. Device was delivered no signal. Customer service said give 24/48 hours then it will work. After 48 hours went into MTN shop for assistance and the person informed me that the device will not be able to work since i have no coverage for uncapped wifi in my area. I contacted MTN Customer care and they requested a life location ( i send them one) and they returned with a email saying sorry there area has no coverage for the device i am in my cool off period i should hand in the router at a MTN shop and should provide them with the IRMS number. I have send them the number and until date nothing has happened from MTN Customer care. I had the device in my possession for 4 days and i was not able to use the device at all due to no coverage. From 20 April 2025 until date MTN has taken 2x premiums for the device ( and not even the amount i was told that the device will be oh nooooo they took more than the premium) after 20+ emails to customers care and still nothing i have no confirmation that the device is off my name i have no assistance and i have no feedback. The only reply i recieve on my follow up emails is : ( the cancellation is still in progress) how long can it take to remove an item from a customers name because i am struggling for more than a month to get assistance the device was wrongful sold to me due to a sales person lying to me as the customer just to sell a product. This is ***** to keep on taking money for something i dont have and something that is not in my possession. I have requested in my emails to MTN as well for a refund for the money that they took and yup no reply....they dont even do their job just to remove the device so i am so sick and tired with trying to get feedback and assistance when MTN clearly does not care about service and does not care if they loose a customer forever And what will be the reason that customers care does not do their job???? The service is extremely poor so please people if you know what is best stay as far away from MTN as possible they are non in existence when you require their assistance. Not even when your request for assistance from a senior consultant does anything happen so i hope this review will save 100s of people from a very bad situation as the one i find myself in.