MTN is F)*&Ing Useless

Item: MTN South Africa
Rating: 1
Author: thabo M

Good Day.

I write this complaint full of anger and very frustrated as I am unable to use my number. If MTN continues to conduct business this way, in years to come you will have no customs left. MTN has a DON’T CARE attitude and no one takes ownership for anything. I have phoned the 173 number 17 times , every time I phone I get told a different story. Since last week Wednesday 6th September 2017, I have been unable make or receive calls or send and receive SMS. This is causing havoc in my life as I am unable to do anything.. unable to use my internet banking , people are unable to contact me.. Have been contacting the 173 number and the issue still persists.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

13 Sept 2017, 11:15

Thank you for your post.

We apologize for any inconvenience incurred.

We have sent the complaint to the prepaid department to investigate why you cannot make calls of sent SMS from your sim card, we have checked the system and cannot pick up any suspensions on the prepaid sim card.

Please use the sim card in another device to test this, you may visit any MTN dealership to check the device settings for you.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply13 Sept 2017, 11:15

Official

Thank you for your post.

We apologize for any inconvenience incurred.

Please use the sim card in another device to test this, you may visit any MTN dealership to check the device settings for you.

Kind Regards,

Alice van der Merwe

Best regards,

thabo M's updateReviewer Update

13 Sept 2017, 14:37

Thank you. The issue has been resolved.. My sim card is now working.

thabo M's update13 Sept 2017, 14:37

Reviewer Update

Thank you. The issue has been resolved.. My sim card is now working.

MTN is F)*&Ing Useless

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