MTN is F#cked up!!!

I have been with MTN for over 10 years. I have insurance on my phone - or rather my statement says so... but if you want to claim, they say that the device covered is a BlackBerry and I am claiming for a Samsung. Wellll. the BlackBerry was 2 upgrades BACK! So I am paying insurance for a phone I don't have a contract on anymore. What the hell??? Now the insurance company tells me it was my responsibility to update the insurance with the new device... how must I know if I am not told? I would have gladly send the documents updating the policy if I knew I should.

So my question is - what did I pay for the past few years, every month? For insurance I cant use....????

Isn't it always the case, you pay every month with no hesitation but when you need the service they get a way not to pay out?????

If this is the way MTN does business, I am on the look out for another service provider.

I do NOT recommend MTN to anyone... They have ****y customer care consultants and you pay for a service that you can't use!