MTN is failing to provide feedback on ***** that occurred

A ***** case has been logged 21 days ago to ***** department and until now no feedback has been provided to me.

A cellphone account was opened without my knowledge and i supp**** with all the information required for investigation to take place.

After 1st month, a debit order ran successfully where MTN deducted without even sending me debit order mandate to authorise such transaction. I reversed the amount immediately and my credit profile is going to be affected by this mess.

I came here into social media because you are not able to provide me feedback and it seems like the company knows as its not able to answer below questions i asked:

1.Where/Which branch account opened? 2.Who was the sales person? 3.Can you supply me with copy of ID used to be furnished to me together with signatures and application form filled and bank statements and pay slips used?

I asked for an account to be closed but MTN keeps sending me statements and debit order emails which i find it weird.

I need MTN to call me to provide me update regarding my account within 24 hours or via email in case they are not able to find me on mobile phone.

I need detailed report regarding how such ***** was executed and a letter i can use at credit bureau.

Thanks