LH
Llewellyn H
1 reviews | Active since May 2015
16 May 2015, 18:56
MTN IS EVEN MORE *********** THAN I THOUGHT!!!!!!
WENT BACK TO MTN WITH MY AFFIDAVIT, TO PROVE???? THAT THE CELL NUMBER I GOT FROM MTN ABOUT 15 YEARS AGO, IS MINE. THEN I WAS TOLD, THEY ALSO NEED A COPY OF MY ID, ALSO STAMPED BY THE SAME PERSON. SO I GOT NOWHERE AFTER A WEEK. LOOKS LIKE THEY ARE JUST AS *********** AS THE GOVERNMENT. ALSO CREATES PROBLEMS, THEN CAN'T FIX IT!!!! JUST LET THE CUSTOMER SUFFER. ABSOLUTELY NO!!!! CUSTOMER SERVICE.
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MTN South Africa's replyOfficial
17 May 2015, 10:11Hello Lewh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
For us to do a sim swap on the requested number you have to pass security check questions which help us protect you as our valued customer. This protects you from sim swap *****. If you are unable to provide us with the correct answers we then request you to send us an affidavit and your certified ID copy.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
For us to do a sim swap on the requested number you have to pass security check questions which help us protect you as our valued customer. This protects you from sim swap *****. If you are unable to provide us with the correct answers we then request you to send us an affidavit and your certified ID copy.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply17 May 2015, 10:11
Official
Hello Lewh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
For us to do a sim swap on the requested number you have to pass security check questions which help us protect you as our valued customer. This protects you from sim swap *****. If you are unable to provide us with the correct answers we then request you to send us an affidavit and your certified ID copy.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
For us to do a sim swap on the requested number you have to pass security check questions which help us protect you as our valued customer. This protects you from sim swap *****. If you are unable to provide us with the correct answers we then request you to send us an affidavit and your certified ID copy.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***