FE
Frederik E

1 reviews | Active since Nov 2024

15 Aug 2025, 13:59

MTN is doing ***** to let you apply and the give totally something different after debit mandate was approved.

I did online application for a new contract, with the person on the call we discussed what type of phone, even the color of the phone and that its is approved. Then this person read me the whole contract. Telling me that the debit mandate will come through on my bank App. Before we finish the conversation he even read back to me that the phone is an honor 400 lite black in color, and that it's been approved

I approved the debit mandate on my bank app. Received a SMS they will contact me to finalize delivery. The next morning, I received a SMS that my contract *** is a sim only contract, this is not what I app**** for. I contact MTN they told me that I was only approved for sim only, so they falsely got me into a sim only contract, I wanted to cancel, and they transferred me from one line to another and still no help. I emailed *** that they must cancel this contract, it wasn't even 24 hours after applying and MTN still didn't get back to me. What can one do with a Contract that wasn't even the one I app**** for.

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