1 reviews | Active since Apr 2012
MTN is disloyal and shady
<p>I have had my MTN Contract since 2013/14. on the same package, I upgraded from a S5 to a S6 Edge in March 2016 and I am only recieving R210 Airtime and 25 sms, without my normal 200MB of data. after speaking to a call centre agent, she told me that my package is only for airtime and sms's. this is confusing to me and rather shady. when I spoke to the consultant in Woodmead, I specifically told him to keep me on Top Up 200 with 200 data. I was specific because he kept trying to persuade me to take 500MB. to be now told that this is not what I am paying for is just ridiculous. we put up with your disappearing network and high costs only to be treated clowns. I WANT MY NORMAL PACKAGE BACK! I only changed handsets not packages. it should be R210 airtime, 25 sms and 200MB as discussed with your representative. Same as I have had all these years. Thank you. </p>
Good Day Sivuyisiwe,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Woodmead store management for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Good Day Sivuyisiwe,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Woodmead store management for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
A month later, still no communication or feedback.
A month later, still no communication or feedback.
