MTN is Disgraceful

I recently upgraded my cell phone contract based on the date provided by MTN, the 12th August 2024. Had I gone earlier I would have had to pay the remainder of the contract. Fair. I also traded in my phone to get R400 off my monthly bill. Great news...

Forward to the first month on the new contract... My bill comes to R2000 and not the R850 I was told. Upon investigation I am told that if you renew your contract on the billing cycle day, you get charged double the bundle (full price). So I have a major issue with this. Firstly why? Secondly that is extremely dishonest, as I was told I could only upgrade on that day not before etc. Technically if 5 million do this, MTN laugh all the way to the bank.

And to top it off, I did not receive the credit for the phone I traded in. So, I gave MTN a phone for free and was charged more than double what I signed up for. MTN, you are not very honest in your dealings and the way you handle your customers is disgraceful.

Here i thought it would be a smooth process, i mean its 2024, but alas, you still have to make multiple trips to the store like its 2007.

I'm concerned that if I had not gone into the store, would they have rectified this... probably not.