MTN is disappointing!

As a loyal customer of over 10 years, the new system is now super disappointing and ridiculous. Its taking 3 months to reverse a contract, all the while the initial fault of the contract was by MTN. Escalation from one department to another. Internal conflicts by MTN and other companies dealing with MTN accounts, has now become my problem. MTN if you see this PLEASE REVERSE THE CONTRACT IMMEDIATELY as technical errors cannot occur for 3 months consecutively!