LM
Letitia M
1 reviews | Active since Jul 2015
02 Nov 2015, 15:09
MTN is depleting airtime and data and billing it
I had over R100 airtime and over 100MB data this morning and hadn't used any apps besides Whatsapp for a less than 10 messages (NO media) before my airtime was depleted to R0.00 and my data was depleted to 0MB this morning. My iPhone settings are such that no automatic updates can take place unless it uses wifi since the last time MTN indicated that it may have been an update on my phone. I had this issue last month and MTN responded saying \Please note that you need to check if the iCloud back-up option is also off
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MTN South Africa's replyOfficial
02 Nov 2015, 15:59Hello Lemasher,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
According to our records your airtime and data bundle were used on the internet. Kindly contact our data support on 1555 (free from an MTN line) or *** (chargeable from a non-MTN line) to double check that all your internet applications are closed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
According to our records your airtime and data bundle were used on the internet. Kindly contact our data support on 1555 (free from an MTN line) or *** (chargeable from a non-MTN line) to double check that all your internet applications are closed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply02 Nov 2015, 15:59
Official
Hello Lemasher,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
According to our records your airtime and data bundle were used on the internet. Kindly contact our data support on 1555 (free from an MTN line) or *** (chargeable from a non-MTN line) to double check that all your internet applications are closed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.
According to our records your airtime and data bundle were used on the internet. Kindly contact our data support on 1555 (free from an MTN line) or *** (chargeable from a non-MTN line) to double check that all your internet applications are closed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***