MTN is completely ***********!

I have been dealing with this query for over a year now with MTN. All I get back from MTN is suspended services and silence.

Apparently I owe them money, but they cannot tell me where this money is coming from, which months haven’t been paid, or anything about this outstanding money.

I have provided POPs for every single month since I became a cash paying customer in 2020 due to retrenchment because of Covid. Before that I was a debit order customer and obviously the money was taken off my account monthly by MTN.

From my side there is no money outstanding and owing to MTN. I have provided proof of this to MTN.

When I speak to supervisors they say they will help me, they lift the suspension on my account for a few days, they ignore me and then they suspend my services again, without any feedback!

I can’t do anything more because I have provided my evidence. I am not going to pay MTN almost R4000 just to make them happy and lift the suspension on my account.

This is ridiculous and *********** from such a huge company. They don’t help me, they just ignore me.

I can’t earn money with my cellular data as I use it to connect to for my online job. Needless to say that I haven’t been able to earn any income for the last two weeks.