MTN is company with the worst customer care in South Africa.

The company with the worst customer care in South Africa. I have a Premium Home package with them on a month-to-month basis. Due to a unplanned family death, I wasn't able to honor my debit order on 4 April 2024. I phoned there customer care line and made an arrangement to make the payment by no later than the 25 April 2024. On the 25th payment was made with scanpay by scanning the QR code on their invoice. On 2 May my service was suspended due to non payment. ???. Late afternoon of the 2nd I phoned their customer care line to find out what is going on. 4 Phone calls later with a combined time of 29 minutes, they tell me to email them my bank statement showing the payment as proof as they don't see my payment. Which I then sent immediately. And even received a email back with a case number stating that it will be attended to. On 4 May 2024 it is still not sorted out. Another 5 phone calls had to be made to the customer care line with a combined time of 43 minutes just to find out that the payment is still not allocated. After visiting a MTN store, they told me thet my subscription is not allocated because payment must reflect by the 26th. And the scan pay option apparently takes 3 days to reflect on their system. Not my problem!!!! Then all of this must be mentioned when you make a payment arrangement. So 9 days after payment was made and now the shop tells me that all of this might be sorted out by Monday. This is totally unaccaptable. Not a very happy customer.