JG
Jayshree G

1 reviews | Active since Dec 2010

11 Nov 2015, 16:23

MTN IS CLUELESS, BLATANT *****

Took an IPHONE 6s on contract dated 16 October 2015, after 2 days it refused to charge, took it back to MTN Vincent Park on the 21st, within the 7 day return period, the staff also put it on charge but it still refused to charge. Was supposed to be sent back to MTN for a replacement, only to be advised today(11/11/2015) that the phone was returned from the repair center which advised that nothing was wrong with the unit, so we need to take it back..NO NO NO. I called the repair center who advised that they haven't been able to work on the phone, since ICLOUD was still activated, that is why they returned it to the MTN Store, then to make matters worse, I realized that the phone was only sent back to MTN repair, 8 days after it was handed into the MTN store in Vincent, which no one can explain. Since I have been following up on the status of the phone for the last 3 weeks, they kept saying that they are awaiting a replacement unit, which to me shows that they are blatant *****, because if they were following up they would of known that the unit was still in the Store with them, also this unit was returned from MTN repair center on the 3/11/2015, it took 8 days for them to call us.

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Nov 2015, 10:04
Official
Hello jaysh123,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

We have now escalated the matter directly to the Regional Manager for the area and the stores management team to ensure that this does not occur in future.

We will suggest that you visit the store as soon as possible to deactivate the iCloud service on the device and then the device will be sent back ASAP for the warranty assessment to be processed.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,