1 reviews | Active since Apr 2014
MTN is bunch of snakes!!!
Please could MTN provide me with the info sent, times and dates as well as content as to where they notified the consumers of a price increase in June 2015? People choose contracts as to what the can afford - who gives you the right to just go and up the subscription costs, as you please without any notification???<br> <br> We signed for the advertised subscription amount and then with no notification you go and up the cost, no notifications are sent, but oh boy...start owing you people money and those sms's are quick to come through!<br> <br> Please have someone competent contact me, cause if I have to talk to another 7 customer care consultants with the same query...I will scream!! This is ********* and absolute nonsense!!!!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
A general SMS notification was sent out to all MTN subscriber numbers on our system and we also advertised our rate changes on our blog. Please use the link below to view the information relating to our rate changes.
http://www.mtnblog.co.za/2015-rate-changes/.
The terms and conditions do state the following:
19. CHANGES TO THE SERVICES, CHARGES AND THIS CONTRACT
19.1. MTN may at any time make changes or amendments to:
19.1.1. this contract, including all documents which form part of this contract; your package option/price-plan terms and conditions; and the VAS terms and conditions applicable to the value added service used by you;
19.1.2. the charges or the prices listed on MTN';
The price increased in June month on all MTN contracts. We have sent the request to the Marketing department to assist you with the proof that the SMS has been sent to you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
A general SMS notification was sent out to all MTN subscriber numbers on our system and we also advertised our rate changes on our blog. Please use the link below to view the information relating to our rate changes.
http://www.mtnblog.co.za/2015-rate-changes/.
The terms and conditions do state the following:
19. CHANGES TO THE SERVICES, CHARGES AND THIS CONTRACT
19.1. MTN may at any time make changes or amendments to:
19.1.1. this contract, including all documents which form part of this contract; your package option/price-plan terms and conditions; and the VAS terms and conditions applicable to the value added service used by you;
19.1.2. the charges or the prices listed on MTN';
The price increased in June month on all MTN contracts. We have sent the request to the Marketing department to assist you with the proof that the SMS has been sent to you.
Kind Regards,
Alice van der Merwe
***