AT
Allan T

1 reviews | Active since Aug 2015

13 Aug 2015, 10:45

MTN is ****** useless

Despite having multiple contracts and devices through MTN, it is impossible to get any kind of service, either telephonically or in store. None of the stores I have tried to contact in the Cape Town area even pick up their phones and this has been going on for literally days now. They weren't transparent about their strike at head office and have delayed my iPad upgrade by months. I have finally had enough and I am moving to a different provider. Even their website is broken on a fundamental level. Well done 3rd world service industry, you win again!

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Sept 2015, 09:59
Official
Hello MojoRisingZA,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We have tried to call you, no avail.

Do you still need the assistance for the upgrade? If yes please nifty me the cell number in question for the upgrade, type of handset/device required. Once received back we can then ask the upgrade department to contact you and assist with the upgrade.

Kind Regards,
Alice van der Merwe
REQ:***