RS
Reginald S

1 reviews | Active since Jul 2011

03 Jun 2015, 17:32

MTN is billing my account illegelly

I had a contract with MTN that expired on the 9th May 2015. I informed them well in advance that I did not want to renew my contract. they Informed me that my account would not be debited when my contract expired. To my surprise, they've been debiting my account even after the contract had expired. If you try to call them their call centre is not working. you hold for hours without getting any assistance. I'm very annoyed and I think I should hand the issue over to my lawyers.<br> <br> I would advise everyone not to take contract from MTN!!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Jun 2015, 15:45
Official
Hello regins,

Thank you for posting.

Please accept our apologies for the delayed response.

Our records show that your contact was cancelled on the 14-05-2015 and the number was moved over to our prepaid platform.

Regards,
Lawrence

REQ: ***