VH
Vukile H
1 reviews | Active since Dec 2011
09 Jun 2015, 18:00
MTN IS BILLING ME INCORRECTLY AND DONT CARE
If anyone can assist me with this issue then to cancel the contract because I am really done with MTN. <br> <br> firstly they never looked at my network problem which was reported various time including here on hello peter. <br> <br> Now I took a contract on iPhone 6 and I am being billed for iPhone 6 Plus. I was expecting that the consultant that sold the phone to me will contact me and explain what he is doing to sort out this mess and since I have been paying monthly contract fees on the incorrect phone. <br> <br> Can someone please assist me with the process to cancel this contract without any fighting please
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MTN South Africa's replyOfficial
12 Jun 2015, 15:05Hello Gidela,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our technical conversation, I have referred this matter to the Relevant Department team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our technical conversation, I have referred this matter to the Relevant Department team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
MTN South Africa's reply12 Jun 2015, 15:05
Official
Hello Gidela,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our technical conversation, I have referred this matter to the Relevant Department team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our technical conversation, I have referred this matter to the Relevant Department team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***