1 reviews | Active since Jul 2012
Mtn is billing me for a wrong contract package
I went to mtn Vryheid on the 24 December 2015 to upgrade my contract on ***.i took a voice package for the amount of R109 (Blackberry z3 with 25 mins)which was on mtn catalogue by then.On the same day I phoned mtn customer care at night telling them that I see a problem with my package.The consultant advised me that I must go to Vryheid mtn so that I correct the problem.She said fortunate enough the shop is open on the 25 December 2015.I went there as I was advised then the shop was closed then I went back on monday(28/12/2015).I was told that on the computer the package that is reflecting on their system is the one that I upgraded to for R109. I must relax nothing will happen as I was advised by the consultant,but the billing now is no longer R109 as per my selection package.<br> <br> Please correct this mistake as soon as possible.I am happy because you keep call records for referrence.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the package has been correct and a credit request has been sent through for approval. Please allow a turnaround time of 7 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the package has been correct and a credit request has been sent through for approval. Please allow a turnaround time of 7 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
