VDN
Velenkosini D. Ndlovu

1 reviews | Active since Jul 2012

08 Mar 2016, 22:38

Mtn is billing me for a wrong contract package

I went to mtn Vryheid on the 24 December 2015 to upgrade my contract on ***.i took a voice package for the amount of R109 (Blackberry z3 with 25 mins)which was on mtn catalogue by then.On the same day I phoned mtn customer care at night telling them that I see a problem with my package.The consultant advised me that I must go to Vryheid mtn so that I correct the problem.She said fortunate enough the shop is open on the 25 December 2015.I went there as I was advised then the shop was closed then I went back on monday(28/12/2015).I was told that on the computer the package that is reflecting on their system is the one that I upgraded to for R109. I must relax nothing will happen as I was advised by the consultant,but the billing now is no longer R109 as per my selection package.<br> <br> Please correct this mistake as soon as possible.I am happy because you keep call records for referrence.

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Mar 2016, 15:43
Official
Hello velenkosini,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that the package has been correct and a credit request has been sent through for approval. Please allow a turnaround time of 7 working days.

We would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***

Best regards,