MTN is beyond useless

<p>... Besides changing my number , disconnecting my number from MTN network, and having to wait 4 days to get it back, only to have to call in to activate the sim (you would think that management would have done this upon fixing their mistake) because I logged a complaint on ****o Peter. My initial request to have my 081 contract number changed, has not been done . Even though I have paid for it . I went into the main branch of pe .. And their response.. We don't know where the query is and we can't ***ist ... I app**** for another contract, get told by bay west MTN branch that it was declined as I haven't paid my premium ....... But I paid last week !! Nevermind that no one has even gotten back to me, to say it was even declined . Please can someone just help me . I want to cry , no one can help me , I don't understand why we have branches or call centre? What is their purpose? </p>