MTN IS BECOMING THE EPITOME OF BAD SERVICE!

It’s been over a week since I got the delivery of the MTN router and sim for the WiFi contract I got into with MTN. I have been sending my complaints and queries on this as it hasn’t been working since I got it. The response rate to emails is shocking, they send email after 3/4days at midnight even. And once they have done the bare minimum, which is replying, they don’t care nor follow up on your response. Their automatic response email says you can contact them on their social media platforms but they also don’t respond to direct messages or tweets. Instead, they will tweet about Vodacom.

MTN will apologize for a delay but will continue to delay again after apologising which is rude and poor customer service. The fact that there are so many complaints on this platform shows that they don’t care about their reputation and their customers.