MTN is become shady

<p>Its been over a month since I sent this complaint to MTN and to date no reply. Their customer service is shocking!!!</p> <p><br /> --Original Message--<br /> <br /> Date: 7/20/2016 4:12:47 PM<br /> To: ********** /> Subject: Disappointing service</p> <p>Hi</p> <p> </p> <p>On Friday, 15.07.2016 I purchased a uncapped wifi bundle that is valid for 24 hours. I already had data bundles on my phone but activated the wifi bundle either just before or after 8PM. After activating the bundle I then had no connection to the internet. Within this time my husband then activated a 24 hour uncapped wifi bundle as well. the exact same issue occurred on his phone, he too lost connection.</p> <p> </p> <p>I did not get to use the uncapped wifi bundle that is valid for 24 hours as I struggled for over 3 hours attempting to get connection and calling through to 808 then 1555 and getting transferred from pillar to post. Eventually I was told the matter is being escalated (REF: ********** 0194) and I would get feedback from MTN within 2-24 hours!!! Never mind that the bundle is valid for 24hrs. I ended up deactivating the bundle as I needed to have connection on my cell. No call was ever received by MTN for REF: ********** 0194.</p> <p> </p> <p>On Sunday, 17.07.2016 I purchase another uncapped wifi bundle that is valid for 24 hours and lo and behold, the exact same problem. I call 1555 again explain the problem and get told to call 808 for them to log a call and escalate. After explaining and having three agents drop the call I get issued with another reference, REF: ********** 37 and of course, no feedback from MTN.</p> <p> </p> <p>What I would like to know is what is MTN doing about this and when am I getting R240 for uncapped wifi purchased on 15.06.2016 for two numbers & 17.06.2016 which I did not get to use refunded to me????</p> <p> </p>