MTN IS BECOING BIG *****S DEDUCTING PEOPLES MONEY UNNECESSARILY

Dear MTN

Please fix this before deducting my account.

I dont know why am i being billed here?

I received the router and sim card and returned them without card being activated infact everything was sealed. I returned everything with speculated time. Was told if not happy i can return within 10 days after delivery and i did just that. I received my order on 22nd march and i needed to upgrade n take the uncapped rather. I mailed customer care on the 23rd and did not get response took the package to MTN Canal walk I received the IRMS number 781216 you can check when was that number issued First you deducted money for product that i dont even have again you are billing me for cancellation for what? Product return with specific time and every was sealed ? Please advise? Or do noteven try to deduct money on my account. Please sort this out. If were offline when I returned my staff that is not my problem. I cannot be paying cancellation fee when i followed all the procedure.