MTN IS BAD RIGHT NOW

At this stage MTN is the worse service provider in terms of following up on outstanding queries.My phone,whom lost a signal since 22 June,is still not fixed.A lady contacted me after my other bad review,to say someone will contact me: NOTHING. Currently I'm paying for a number and phone that is not in my possession,and still nobody phoned to assist or give some advice as to how manage this.I had to buy another sim (pay as you go) and currently the sms data bundle is rather deducting from my airtime instead of the 100 sms bundle. I am so done with MTN. My phone is in for a warranty assessment and there is no feedback provided or update on this matter. MTN needs to work on their customer and communication services as it's extremely bad.