mtn is bad

Mtn is abusing me. I went to Nonesi Mall MTN store to do a SIM swap on the 8th of August 2025. I spent 4hours as they were busy scanning my ID and repeatedly scanning my face. I had to even remove my jacket as the system repeatedly rejected my face identity. The system eventually locked my profile. Again, on the 16th of Augus,t I went to the store. I spent 1 hour waiting for my profile to be unlocked. Calls were made to various departments oMtntn with no help until I requested that I speak to the departments they were calling. But still, I got no help as the system refused to identify me. One person used his driving licence, it worked, I tried with my licence it still rejected me. TheSIMm swap was not done. My two contract SIM cards are still not sim swapped: *** and ***. I'm extremely furious. I spent a lot of money going to the stor,e yet don'tnt get the service I deserve. I even pay for insurance to be treated like thiIt'sIts like I'm a *****,stertreatmentement I'm getting. I even want to cancel the contractsrats. What ****ed me off is that I wenVodacomdacom to do my SIM swap, which took less than 5 minutes.Mtnn is treating me so badly. I want to take this to social media and expose how mtn treats customers.

Here is my working number: ***, ***