EP
Eathan P
1 reviews | Active since Jun 2019
26 Jun 2019, 15:55
MTN is BAD
MTN is a bad company I will never do business with them again, as I am taking them to the ombudsman. They tell you this lovely story one day and nothing happens afterwards. They told me the following and look at the date.
MTN South Africa 's reply: 11 Jun 2019, 14:11
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards Sizwe Schoeman
Complaints Management team
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MTN South Africa's replyOfficial
27 Jun 2019, 13:10Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply27 Jun 2019, 13:10
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,