AM
Ayola M
1 reviews | Active since Dec 2018
24 Dec 2018, 15:04
MTN is awful
MTN is one useless network. Probably the only network that “reserves” your airtime immediately after recharging, then you must waste time to call and ask them to reveal your true balance. *******. If they are concealing our balance, then how much of our balances do they actually *****?! If you are on MTN, I advise you to get peace of mind elsewhere! I switched off my data to recharge with R70 and when i tried to buy data: insufficient funds. I checked the balance and it said 29 or R39. I called into the centre and was met with by a very rude consultant who failed to explain why the airtime does not show when you recharge. Terrible experience
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Replies (2)
MTN South Africa's replyOfficial
27 Dec 2018, 09:50Good day Ayola,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the date and time of you loading the airtime so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the date and time of you loading the airtime so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply27 Dec 2018, 09:50
Official
Good day Ayola,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the date and time of you loading the airtime so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the date and time of you loading the airtime so that we may assist you further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
AM
Ayola M's updateReviewer Update
27 Dec 2018, 17:4424/12/2018
1. Recharge 14:30 and got insufficient funds
2. Checked balance 14:35 and it was R39.97 then immediately called the call centre 14:35
3. Your consultant was rude and ended up transferring the call to another consultant without notifying me.
4. Was told you guys see the correct balance because it’s on “reserve”. I find that extremely ridiculous
AM
Ayola M's update27 Dec 2018, 17:44
Reviewer Update
24/12/2018
1. Recharge 14:30 and got insufficient funds
2. Checked balance 14:35 and it was R39.97 then immediately called the call centre 14:35
3. Your consultant was rude and ended up transferring the call to another consultant without notifying me.
4. Was told you guys see the correct balance because it’s on “reserve”. I find that extremely ridiculous