MTN is aware of customer submitting ********** insurance claim, however, turning a blind eye

I informed MTN of a ********** insurance claim and they ignored the information and refuse to reply to my emails. MTN initially requested an Affidavit from me which I provided and then ignored all subsequent emails. According to MTN`s website they have a ZERO tolerance policy against *****, however, they do not act on information regarding ********** claims. MTN have all the information to prosecute the person but now blatantly ignore me! I even emailed the CEO - Rob Shuter (who read my email) and COO - Jens Schulte-Bocum - also no reply. This is shocking MTN! So much for your ZERO tolerance policy