MTN is authorizing ******* sim swaps

MTN is ****ming people by collaborating with their agents to conduct ******* SIM swaps, which are then used to **** others. They seem to target individuals who have traveled abroad, taking advantage of the roaming status visible on their accounts. It has been two months since MTN authorized an ******* SIM swap on my account. Despite numerous emails, the responses from MTN suggest that they are not thoroughly reading my complaints; they seem to reply just for the sake of it. If you experience anything similar, please report it to ICASA. We must not let them take advantage of us.