AW
Anneke W
1 reviews | Active since May 2013
14 Sept 2015, 09:50
MTN is at it AGAIN!!!
I am writing this as a warning MTN. Starting reference number: 129 197 296
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MTN South Africa's replyOfficial
14 Sept 2015, 14:55Hello AnnekeWeber,
We do apologize for any inconvenience caused and for the breakdown in service in experienced.
Kindly note that our Credit Management team can only set a payment arrangement for a maximum of 3 months starting off at the beginning of the next month. However an initial payment is required and normally is the bulk of the arrears amount to then alleviate the debt burden for the next three months whereby you make payment for the arrears and your current invoices at the same time.
From the 1st of April 2015 we've had a rate change and one of the changes was that our out of bundle rates increased to R0.99 per MB. Please use the link below for more information pertaining to the rate increase we've had:
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team
We do apologize for any inconvenience caused and for the breakdown in service in experienced.
Kindly note that our Credit Management team can only set a payment arrangement for a maximum of 3 months starting off at the beginning of the next month. However an initial payment is required and normally is the bulk of the arrears amount to then alleviate the debt burden for the next three months whereby you make payment for the arrears and your current invoices at the same time.
From the 1st of April 2015 we've had a rate change and one of the changes was that our out of bundle rates increased to R0.99 per MB. Please use the link below for more information pertaining to the rate increase we've had:
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply14 Sept 2015, 14:55
Official
Hello AnnekeWeber,
We do apologize for any inconvenience caused and for the breakdown in service in experienced.
Kindly note that our Credit Management team can only set a payment arrangement for a maximum of 3 months starting off at the beginning of the next month. However an initial payment is required and normally is the bulk of the arrears amount to then alleviate the debt burden for the next three months whereby you make payment for the arrears and your current invoices at the same time.
From the 1st of April 2015 we've had a rate change and one of the changes was that our out of bundle rates increased to R0.99 per MB. Please use the link below for more information pertaining to the rate increase we've had:
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team
We do apologize for any inconvenience caused and for the breakdown in service in experienced.
Kindly note that our Credit Management team can only set a payment arrangement for a maximum of 3 months starting off at the beginning of the next month. However an initial payment is required and normally is the bulk of the arrears amount to then alleviate the debt burden for the next three months whereby you make payment for the arrears and your current invoices at the same time.
From the 1st of April 2015 we've had a rate change and one of the changes was that our out of bundle rates increased to R0.99 per MB. Please use the link below for more information pertaining to the rate increase we've had:
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team
Best regards,