DJ
Dione J
1 reviews | Active since Sept 2016
28 Jan 2019, 11:55
MTN IS ANYBODY ABLE TO DO THE JOB???
I have been waiting for MTN to cancel a phony contract sold to me by one of their companies that they outsource to. It has been two weeks and I am still waiting to be able to upgrade and get a new phone. This is absolutely ridiculous to be waiting for some person to put a number on the PC so that it can be cancelled. Cummon MTN would somebody please do the job!!! IN OVER 17 YEARS OF SERVICE WITH MNT, THIS IS THE WORST SERVICE EVER!!!
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MTN South Africa's replyOfficial
29 Jan 2019, 11:51Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been resolved and cancellation has been processed. You may go ahead and do your upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been resolved and cancellation has been processed. You may go ahead and do your upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply29 Jan 2019, 11:51
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been resolved and cancellation has been processed. You may go ahead and do your upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been resolved and cancellation has been processed. You may go ahead and do your upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team