MTN IS AN ********* ORGANISATION

On 03/03/2016 my iphone 6 64GB was declared Unecomical to repair by MTN service centre and I was advised to go to any MTN store to fulfill the claim within 30 days. On 19/03/2016 I went into the Alberton city store where the consultant advised that they do not have stock of the 64GB as they are phasing out this device and the closest store with a device is Morningside.<br> <br> The insurance I pay monthly is for a device to the value of R15K however on the claim form it indicates R12 999.99.<br> <br> I was unable to get the iphone 6 128GB as I would have had to pay in almost R2k or go for the iphone 6S 64GB and this is +- R15k.<br> <br> I have been emailing and calling MTN insurance since Monday the 21st March 2016 and still no response [Email Removed] / ***)<br> <br> Claim reference number: ***<br> <br> I have also formally lodged an Ombudsman query : ***/16A<br> <br> My requests are as follows:<br> <br> * Why is my claim not to the value of R15k as this is what I am insured for and not R12 999.99 (This is theft)<br> * If MTN can not deliver an iphone 6 64GB to me then pay me out and I will go purchase the device cash from the iStore.