MTN is an inefficient business

I have spent the last 10 MONTHS trying to resolve my account after ***** was committed on my account. I was told to undo my debit order and start afresh once the ***** was cleared. I have been paying into the account via eft and NONE of my payments have reflected. I have phoned into the call centre multiple times, given reference numbers and emailed MTN with proof of payment multiple times. Today I have spent close to an hour on the phone being put through to collections, being told the system is slow, my call being dropped twice. I am DONE. I await your response