OC
Onalenna C
1 reviews | Active since Feb 2014
22 Jan 2016, 12:35
MTN is all about **** robbing us airtime
I called MTN call centre yesterday because of my airtime been deducted for no reason.I am not using an android or any latest phone,my phone does not have Internet access and I have never take out my simcard ever. I spoke to France the supervisor yesterday and he gave me a very bad attitude.Every time I recharge my airtime goes missing and I have never subscribe to anything.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Jan 2016, 09:44Hello Ona23,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly note that you are subscribed to third party content services which are not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number. We have sent a request to them to remove your information from their systems.
Please contact the content provider Integrat on the number *** or email them on *** for further assistance.
We trust the above meets your requirements.
Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly note that you are subscribed to third party content services which are not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number. We have sent a request to them to remove your information from their systems.
Please contact the content provider Integrat on the number *** or email them on *** for further assistance.
We trust the above meets your requirements.
Regards
Zukiswa
REQ:***
MTN South Africa's reply23 Jan 2016, 09:44
Official
Hello Ona23,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly note that you are subscribed to third party content services which are not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number. We have sent a request to them to remove your information from their systems.
Please contact the content provider Integrat on the number *** or email them on *** for further assistance.
We trust the above meets your requirements.
Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly note that you are subscribed to third party content services which are not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number. We have sent a request to them to remove your information from their systems.
Please contact the content provider Integrat on the number *** or email them on *** for further assistance.
We trust the above meets your requirements.
Regards
Zukiswa
REQ:***