1 reviews | Active since Sept 2017
MTN is absolutely useless and have messed up completely!
This is the second time I am writing a review for MTN , their service has been horrible and now I am being charged for a sim card and phone I don't have!
I am trying to call ********** 667 the MTN direct number to cancel the contract - they ask me to enter my number - which I first had to find because I never received a sim card ... Secondly , when I do enter the number they say it is RICA barred so I cant even get through to the accounts department?????
I try calling the call centre to explain my problem that I cant get through to the accounts department - guess what they do ???? transfer me to the SAME PEOPLE ????
There is no way to move forward with this issue and it is upsetting me TERRIBLY!!!! How can MTN just take peoples money??
I have no phone , no sim card and never ever activated the account?????????? This is *******, MTN is literally robbing me of my money???
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that the matter have been escalated to our sales Department to have the contract cancelled as per handset returned,we still awaiting for the feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that the matter have been escalated to our sales Department to have the contract cancelled as per handset returned,we still awaiting for the feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team