1 reviews | Active since Apr 2019
MTN is absolutely useless.
MT SA is incapable of providing any type of service! Trying to enable data share from my account to another. I have been on call with Rosina from MTN Clearwater, ****em JOhannesse MTN Randburg, and the MTN Call Centre since Thursday 11 April everyday excl Sunday till today Monday 15 April 2019. Time spect on calls, approximately 14o minutes. Reference numbers:- 1- ********** 1317; 1- ********** 4259; 1- ********** 1317; ********** 7634; 1- ********** 5273; 1- ********** 1467., etc. etc. Everytime I am notified the call has been escalated and resolved. Been in store on Thursday. Now they would like me to come back to the store so that MTN Store can tell MTN call centre that the call centre cannot help me?? MTN is not the BOSA network, in fact you they no concept of customer service at all. I pray that all MTN employees are at the receiving end of their horrible service to feel, for 5 days, what it is like to be provided with no service from MTN.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that the service you requested has now been activated. As per our telephone conversation, this matter will be escalated to the regional manager to attend to.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that the service you requested has now been activated. As per our telephone conversation, this matter will be escalated to the regional manager to attend to.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,