MTN is absolutely Terrible!!!

My phone was ****** so i blocked the phone and went in the next day to get a sim swop .

I had to pay R112 in order to get the sim swop done , but it still has not worked . I called MTN Customer Care , asking if they could see what the problem was , they said no sim swop had been done .

I then call MTN BRANCH AND ASK THEM WHATS GOING ON , THEY TELL ME THAT THEY FORGOT TO SEND DOCUMENTS .

It has now been TWO days and the sim is still not active let alone sim swop done .

I was also behind in payment for one month so last month i asked if they could take the amount that was due plus the overdue amount off at the same time , which they said yes , when the first working day came , only one amount came off , 3 days later , the other one came off so had no funds in account , but then it is still my problem , when they had an agreement with myself .

I am so sick of calling the customer care to have a lady put me on hold for 20 minutes and chewing in my ear with gum , aswell as their rude attitudes .

If i could cancle my MTN Contract i would .

As soon as the day comes that my contract is over , it will be the best day of my life .

I would not say to anyone to go with MTN .

I myself am a very unhappy customer !