MTN is a waste of valuable time

MTN online customer service is pathetic.

I have 2 MTN contracts which I had upgraded one of it. 3 weeks later and still waiting for delivery.

MTN being as dumb as it gets. Uses the alternative contract number to contact me when I upgraded my number. Those were the details sent to their DSV courier . Which once again is the wrong damn number.

Delivery placed on pause twice because MTN cant do something as simple as update details for contact and delivery. I called on the 14 of Dec. The agent took all the details and I pressume she took it home because it was never updated. I call again today and as usual the wait is 50 minutes to speak to someone from online retentions , I am guessing there are a lot of complaint which is why the line is always so busy. She had to escalate it again and this time the correct number was given but the delivery details remain unchanged.

I am so sick of this and I am glad my husband just cancelled . I am doing the same at this moment as I am waiting on another 28 minute hold to get someone to cancel my contracts instead.

The service from MTN is beyond anything I have seen thus far. After 8 years, Vodacom is the better option.