KD
Keith D

1 reviews | Active since Oct 2009

19 Dec 2016, 11:08

MTN is a waste of time, NO SERVICE yet again after 30days and PROMISES !!!!

<p>Last month november the 21 I posted a review about MTN stuffing up my contract yet again, https://hellopeter.com/mtn/reviews/once-again-mtn-s-up-my-contract- ********** </p> <p>this is the 3rd time now, and "they" responded it was beeing looked at on the 22nd November. Well today is the 19th of december and all I can say is MTN IS USELESS !!!!! Rather go elsewhere like vodacom at least they fix their issues.</p> <p> </p> <p>I went to MTN on saturday to renew my contract manually after having to cancell my upgrade, which will take 5 days to process, and LO and behold MTN have done absolutely F#$%#$% Nothing, my upgrade is still not reversed, yet I am being billed R1000 this month because of their stuff up, only to be told today it will take 30days to reverse the upgrade. What a bunch of idiots... I have really had enaough of MTN, time to move elsewhere.. FOR ANYONE THINKING OF GOING TO MTN STAY AWAY !!!!</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Dec 2016, 14:07
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent escalation has been sent to the after sales division to assist with the reversal of the upgrade. A call back or notification will be sent once reversal of package and term date is done.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.