1 reviews | Active since Jan 2016
MTN is a waste of time
<p>so short and simple.ive been an mtn contract customer for 6 years.this year when my upgrade was due I was told at 5 different stores that there were no iPhone 6 16gb's in stock and that's it.despite u advertising it in every monthly catalogue.i closed my contract because why even bother.and now on prepaid I find myself wondering why I even still keep an mtn sim?and so I'm getting rid of that too.basically I'm not here to complain I already did that and gave up.just saying good job on losing a customer cause ur too lazy to supply stock that u advertise.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********