PN
Paul N
1 reviews | Active since Feb 2012
11 Apr 2015, 11:08
MTN Is a USELESS provider
One cannot speak to a human. 173 then 0 .. ******** *****.<br> MTN is a useless company as useless as Vodacom and cellc<br> standard bank says I've paid for airtime to *** but mtn dosnt Credit the account.. so one sits and can do nothing.. useless . No call centre at all .. just pre recorded boring waste of time ****
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Replies (1)
MTN South Africa's replyOfficial
23 Apr 2015, 15:48Hello paulnaude100,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused.
Kindly note that we will experience high call volumes from time to time if there are network issues which will result in an increase in answer rate however our customer care help line is available 24/7 days a week.
Please be advised also that there subscriber will be credited with the balance of the airtime of the the incorrect recipient and a proof of purchase is required.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused.
Kindly note that we will experience high call volumes from time to time if there are network issues which will result in an increase in answer rate however our customer care help line is available 24/7 days a week.
Please be advised also that there subscriber will be credited with the balance of the airtime of the the incorrect recipient and a proof of purchase is required.
Regards,
Nomonde.
REQ:***
Best regards,
MTN South Africa's reply23 Apr 2015, 15:48
Official
Hello paulnaude100,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused.
Kindly note that we will experience high call volumes from time to time if there are network issues which will result in an increase in answer rate however our customer care help line is available 24/7 days a week.
Please be advised also that there subscriber will be credited with the balance of the airtime of the the incorrect recipient and a proof of purchase is required.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused.
Kindly note that we will experience high call volumes from time to time if there are network issues which will result in an increase in answer rate however our customer care help line is available 24/7 days a week.
Please be advised also that there subscriber will be credited with the balance of the airtime of the the incorrect recipient and a proof of purchase is required.
Regards,
Nomonde.
REQ:***
Best regards,