MTN IS A **** UPDATE MY CREDIT RECORD WITH EXPERIAN

I would like to lodge a formal complaint against MTN regarding an incorrect outstanding balance and the inaccurate information being supp**** by MTN to Experian.

I originally had an MTN account which went into default. I subsequently made payments towards the account and, after the outstanding balance MTN issued me with a paid-up letter confirming that the account had been settled.

Despite receiving the paid-up letter, the MTN account was not correctly cleared from my credit profiles. I disputed the matter with the credit bureaus myself.

MTN later informed me that an amount of R637.12 was still outstanding. Although I had already received a paid-up letter, I paid the R637.12 to resolve the matter and requested confirmation from MTN. MTN acknowledged the payment and subsequently provided further documentation relating to the account.

However, the balance later reappeared. I subsequently received another paid-up letter from MTN, but the account information continued to be disputed.

I have now made further efforts to resolve this matter directly with MTN. The other credit bureaus have updated my credit information, but Experian has not done so because MTN has disputed my correction and apparently provided Experian with information indicating that I still owe money.

My concern is that MTN has issued me with paid-up documentation while at the same time providing information to Experian indicating that an amount is still outstanding.

I have therefore been placed in a position where MTN’s own documentation and the information supp**** to Experian appear to contradict each other.