1 reviews | Active since Dec 2011
MTN is a thieving company,they ***** e- wallet money
MTN has deactivated a cell number and ****** the e-wallet money. This issue and query has been ongoing since the beginning of January. Our helper has a cell number to which wages are transferred. Wages were transferred for December 2024 and on the day the helper wanted to withdraw she discovered her sim was deactivated. We got a poor excuse that the sim had not been used for a few days so it was disconnected. This is a lie as we use it daily for data and communication on whatsapp and I personally placed calls to her on DECEMBER 14 and Whatsapp data communications almost every day on whatsapps groups. By deactivating the number MTN has ****** the money as it has not been returned to us and or helper cannot access the funds I have tried every avenue to head office and it is like the company does not exist.The customer care says there is nothing they can do. This is a very serious issue and I recommend anyone to refrain from using MTN for e-wallet transfers
I managed to get hold of the ***** department finally when our helper as at our location as they are not prepared to do anything unless she is present. She could not call as her number is deactivated. So between the ***** department and customer care idiots to start off now were trying to address ***** on my old cell number contract as we were phoning from my phone(which is now vodacom) despite explaining this to them like they were 5 year olds. Then once the message got through they said we had to resend the pin by going onto the APP. Which we cannot do as the wallet pin etc is more than 16 or 24 hours old I had to check up. Then they proceeded to lie to us and say the phone was not used in 3 months which is ******* as the helper uses data every day and I received a cellular call on the 2 /11/2024 to prove this and the phone was deactivated on the 28 of December without any notice and warning which is 1 and a half months later. So now having identified this I call back as the e wallet payer and once again they are not prepared to speak to me but now we have to wait again until Monday to get some kind of an answer. So once again incompetence from this useless company. I would not use them even with an unlimited free contract from them.
I managed to get hold of the ***** department finally when our helper as at our location as they are not prepared to do anything unless she is present. She could not call as her number is deactivated. So between the ***** department and customer care idiots to start off now were trying to address ***** on my old cell number contract as we were phoning from my phone(which is now vodacom) despite explaining this to them like they were 5 year olds. Then once the message got through they said we had to resend the pin by going onto the APP. Which we cannot do as the wallet pin etc is more than 16 or 24 hours old I had to check up. Then they proceeded to lie to us and say the phone was not used in 3 months which is ******* as the helper uses data every day and I received a cellular call on the 2 /11/2024 to prove this and the phone was deactivated on the 28 of December without any notice and warning which is 1 and a half months later. So now having identified this I call back as the e wallet payer and once again they are not prepared to speak to me but now we have to wait again until Monday to get some kind of an answer. So once again incompetence from this useless company. I would not use them even with an unlimited free contract from them.