MTN IS A ***** COMPANY

<p>i took a contract with Nashua in 2014 but unfortunately it happened to be an MTN contract, which i was not happy about due to my bad previous experience with MTN. i took it anyway because i was impressed by Nashua's service. when Nashua closed down, we were transferred to our service providers of which mine happened to be MTN. my contract was expiring on the 25th of May but i was shocked when i went to MTN to pay my monthly premium and when i asked the lady she told me that there was an upgrade that was done on th day when i went to pay my march premium. I told the lady that i was not aware of the upgrade and she said i must go to the police station to write an affidavit. i went there with an affidavit and the guy i found told me that MTN made a mistake when reactivating my account and extended my term. i wonder how possible is it that an activation can be confused with an upgrade because i believe when you do an upgrade you get a device. this is a clear indication that this is how MTN robs people because had i not asked i woud've continued paying for someone's upgrade without knowing. Pat is the guy who assisted me when i went to pay in March and when i went there last week he told me that he will fix it and give me feedback, even today i have'nt heard from him. now its like MTN wants me to follow them around for their mistake. i have been with Vodacom for more than 10 years now and i've never experienced such bad service and i ask myself as to if Vodacom tries so hard to be efficient why can't MTN do the same. MTN must invest in hiring efficient staff and systems that will ensure that ********** upgrades do not happen because its so annoying now when i have to keep on going to MTN. People must stay away from MTN if they want peace of mind.</p>