Mtn is a ****. They have ****ed me R3307.95

I am writing to formally lodge a complaint regarding my home router contract with MTN. My monthly debit order is R295.00 that is debited on the 26th of every month.

On the 20th of December 2025 MTN have deducted an amount of R2769.95 and I called the customer care to query about the incident and I was informed that the amount is for Spent limit that no one have informed me about. I find this very inconvenient and very much dissapointing.

Again on the 27th of December an amount of R538.00 was debited, I called MTN Customers Care to complain and to my surprise I was told the amount is for subscriptions that I don't know about. Apparently I have subscribed to somethings on my router, but how because the Sim is in the router and I do not even have an MTN app on my cellphone. I went ahead to log a ticket with MTN and to my disappointment, they haven't got back to me.

Again on the 09/01/2025 I visited an MTN store in midrand to query about the incident, however the guy who was assisting me told me that I am not the 1st customer to complain about the incident and he tried to call the customer care, he was told that the amount is for the subscriptions and he asked how but still he did not get the straight answer from the Customer Care lady.

MTN have sent me a statement for this month already in the statement there is an amount of R1100.11 that will be deducted from my bank account this month.

Its unfortunate that now when i want to cancel my MTN contract I'm being told that i have to pay a certain amount to terminate my contract. I am very disappointed at MTN.

#I WANT MY MONEY BACK R3307.95.